Return And Refund Policy

At Iconic Loom, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the product, our Refund and Return Policy offers a simple and transparent process to help.

1. Returns

• Eligibility for Returns: You may return items within 4 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Return Process: To initiate a return, please contact us at info@iconicloom.com with your order number and reason for the return. Once approved, we will provide you with return instructions.

2. Refunds

• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Refund will be processed within 7 days with original payment method.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
• Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@iconicloom.com

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@iconicloom.com and we will assist you with the process.

4. Shipping for Returns

• Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on your location, the time it takes for your exchanged product to reach you may vary.

5. Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please notify us immediately at info@iconicloom.com with your order number and a picture of the issue. We will arrange a replacement at no extra cost to you.

6. Sale Items

Only regular-priced items may be refunded. Sale items are final and cannot be refunded or exchanged unless they arrive damaged or defective.

7. Contact Information

If you have any questions about these Terms and Conditions or any aspect of our services, please contact us at:

• Email: info@iconicloom.com